Issues with your board?
FIRST: restart your computer
SECOND: restart the promethean board
Still not working? Click Submit Request to send a ticket to the techs
How To Connect (Two Options)
HDMI
- Confirm that one end of the HDMI Cable is connected to the Promethean and the other is connected 2. to your device via HDMI port, hub, or docking station.
- Confirm that the 'B' end of the USB A-to-B cable is connected to the Promethean screen
- IF you have a Mac, click allow on any pop-ups asking for permission to control your screen
- Go to inputs and select your device from the list
Wireless Screen Share
- Screen Share can be found in Company Portal (Windows) or Self Service (MacOS)
- Download screen share and open it when it finishes installing
- IF you have a Mac click 'Allow' on any pop-ups asking to control your screen
- On the Promethean board select Screen Share from the list of apps in the 'Locker'
- A code will be displayed on the Promethean Board, enter that code into the Screen Share app open on your device and enter your first name
- Be sure to check the box allowing touchback on the screen to control your device
- Select "Enter Waiting Room"
- On the Promethean board click on your name from the list and select the next